Question 1

Is it free?

Accepted Answer

Yes. If you and your property meet the qualifying criteria all the installations from start to finish will be free of charge.

Question 2

Do I need to be on benefits to apply?

Accepted Answer

No. From June 30th 2022 you will not need to be on benefits to qualify. There will be certain requirements to meet but it will not be means tested. However, if you are receiving one of the qualifying benefits below you can also qualify for the scheme:
Child Benefit
Child Tax Credit (CTC)
Income based Job Seekers Allowance (JSA)
Income Support (IS)
Income related Employment and Support Allowance (ESA)
Pension Credit Guarantee Credit (PCGC)
Pension Credit Savings Credit (PCSC)
Working Tax Credit (WTC)
Universal Credit (UC)

Question 3

Do I have to pay anything back?

Accepted Answer

No. Everything is fully funded and yours! There is nothing to payback afterwards.

Question 4

Do the installations come with warranties?

Accepted Answer

Yes. The warranties vary dependant upon the product installed. Everything will have some form of manufactures or workmanship warranty/guarantee attached.

Question 5

What happens if I move home?

Accepted Answer

If you were to move property it is likely the property will be worth more after the works have been carried out. It will increase the energy performance certificate (EPC) rating of the property making it more prospective to potential buyers.

You can sell at anytime in the future. However, the property will be unlikely to qualify for any further grants for the next decade. With all the installations being brand new with warranties you shouldn’t have anything to worry about over the next 10 years!

Question 6

Can I see some installs you have done?

Accepted Answer

Unfortunately, for data reasons, we cannot share the data of homes who have had similar installations. However, we can point you in the direction of our TrustPilot page which has reviews from customers sharing their experiences with us.

Please follow the link below.
https://uk.trustpilot.com/review/aeenergysolutions (https://uk.trustpilot.com/review/aeenergysolutions.co.uk)

Question 7

What type of properties qualify?

Accepted Answer

Typically, properties with a low energy rating can qualify for the scheme. This means that the EPC (Energy Performance Certificate) is rated ‘D’ or below. However, there are some other factors that are taken into account. Give us a call on 0333 050 9980 and we will be happy to run through the full qualifying criteria.

Question 8

Where does the money for the scheme come from?

Accepted Answer

If an energy provider has over 250,000 customers they are obliged to charge their customers a small amount of ‘Green Tax’ which is added onto the customers bill. This money is then kept aside to reinvest into the UK economy to help with carbon emissions. By having more sufficient insulation, renewable central heating and solar you are heavily reducing your properties impact on the environment.

Question 9

Who completes the work?

Accepted Answer

You will only be dealing with AE Energy Solutions from start to finish. We will carry out all the administrative duties as well as the installations and being here for you post installation with an exceptional after care service.

Question 10

I've had my survey, what happens next?

Accepted Answer

Timescales can very depending on the works that are being carried out at your property and are individual to each customer. However you will be updated every step of the way with regular contact throughout your entire journey with AE Energy Solutions so you can be sure that everything is done to fit in around your lifestyle.

Question 11

When will I receive my paperwork?

Accepted Answer

Times may vary but we estimate that you will receive all relevant paperwork within 6 weeks of final install.

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